Privacy Policy

Bloom and B Therapy is committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with applicable privacy legislation, professional standards, and ethical guidelines for counselling practice.

This Privacy Policy explains how personal information is collected, used and safeguarded when you engage with Bloom and B Therapy, including through our website, contact methods, and SMS/text messaging services.

For the purposes of this policy:

• “Site” refers to the Bloom & B Therapy website.
• “Service” refers to counselling services and related administrative support provided by Bloom & B Therapy.
• “We,” “us,” and “our” refer to Bloom & B Therapy.
• “You” refers to clients, prospective clients, or website visitors.

By accessing our website or using our services, you acknowledge and agree to the terms of this Privacy Policy.

Personal information may be collected when you:

• Contact Bloom and B Therapy via email, phone, SMS, or website forms
• Complete intake or consent forms
• Book or attend appointments
• Communicate for administrative purposes

Information collected may include your name, contact information and appointment-related details.

Personal information is used only for purposes related to:

• Providing counselling services
• Scheduling and managing appointments
• Responding to inquiries
• Billing and administrative purposes

Your personal information is not sold or rented to third parties.

Bloom and B Therapy may communicate with clients through email, voicemail, secure video platforms, secure client portals and text messaging.

These communication methods are used for administrative purposes only, such as:

• Appointment scheduling, rescheduling or cancellations
• Appointment reminders and confirmations
• Billing or administrative communication

Electronic communication is not used for providing therapy or responding to clinical concerns.

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Bloom and B Therapy related to administrative and scheduling purposes only.

• Appointment reminders and confirmations
• Scheduling or rescheduling messages
• Cancellation notices
• Administrative updates related to your care

Message frequency varies depending on your engagement with services.

Message and data rates may apply according to your mobile carrier.

You may opt out of SMS messaging at any time by replying STOP. For assistance, reply HELP or contact Bloom and B Therapy directly.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers are collected when you voluntarily provide them through intake forms, booking systems, website contact forms, or direct communication.

Reasonable administrative, technical, and physical safeguards are used to protect personal information. However, no method of electronic communication or storage can be guaranteed to be completely secure.

By using electronic communication methods, you acknowledge and accept these inherent risks.

We do not transfer, share, or disclose consumer data, including mobile numbers and SMS consent data, to any external organizations under any circumstances, even with consent, except where required by law. We maintain administrative, technical, and physical safeguards to prevent unauthorized sharing, access, use, or disclosure of user data.

Personal information is retained only as long as necessary to provide counselling services, meet professional obligations, and comply with applicable legal or regulatory requirements.

You may request access to, correction of, or updates to your personal information by contacting Bloom and B Therapy using the contact information provided below.

If you have questions about this Privacy Policy, SMS communication or how your information is handled, please contact Bloom and B Therapy Services by email at admin.bloomandbtherapy@gmail.com or phone at 289-513-9135. 

This Privacy Policy may be updated from time to time to reflect changes in practice operations, technology, or legal requirements. The most current version will always be available on the website.